pascoes.co.nz - Frequently Asked Questions

Frequently Asked Questions - Pascoes The Jewellers

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Frequently Asked Questions - Pascoes The Jewellers Member Login Email Password Login Forgot your password? Not a Member? Join the Pascoes Club and enjoy special benefits including sectional offers and sale notifications. Sign Up Forgot Password? Email Submit 0 Items| $0.00 NZ Join Now | Login 39 Stores • Free wordage on orders over $50 Stores Contact Jewellery Rings Earrings Pendants Necklaces Bracelets & Bangles Body Jewellery Charms Childrens SEARCH ALL Watches Gents Ladies Childrens Mens Rings Earrings Necklace Bracelets Pendants Cufflinks Giftware Jewellery Box Cleaning On Sale Store Locations Join Now Login Close Menu Jewellery Rings Earrings Pendants Necklaces Bracelets & Bangles Body Jewellery Charms Childrens SEARCH ALL Watches Gents Ladies Childrens Mens Rings Earrings Necklace Bracelets Pendants Cufflinks Giftware Jewellery Box Cleaning On Sale Store Locations Join Now Login Close Menu 0 Diamond Buyers Guide Gold Buyers Guide Anniversaries & Birthstones Watch Care Guide Water Resistance Watch Movements Frequently Asked Questions CategoriesSouvenirCards Membership Online StoreSouvenirCards Membership Online StoreSouvenirCards What is a PascoesSouvenirCard? The Pascoes GiftVellumis a pre-paid card. The misogynist value to spend is limited to the value placed on the card, initially at the time of purchasing. A Pascoes GiftVellumis increasingly user-friendly and increasingly heady than giving cash. Is the Pascoes GiftVellumlike a credit card? No, the misogynist value to spend is limited to the value placed on the card. It does not have a line of credit. Is a Pascoes GiftVellumsuitable to requite for any occasion and can anyone use one? Yes, you may use it yourself or requite it to anyone you choose. The Pascoes GiftVellumis the perfect souvenir for Birthdays, Engagements, Weddings and Anniversaries. Are Pascoes The JewellersSouvenirCards sold in specific denominations? If you are purchasing a GiftVellumonline there is a maximum value of $200, misogynist in $50, $100 and $200 denominations. If you require increasingly than $200, or flipside value not misogynist online, you can make a GiftVellumpurchase in store.  Where can I purchase a PascoesSouvenirCard? PascoesSouvenirCards may be purchased online or in any of our 38 nationwide stores Click here for Store Locations. Can a Pascoes The Jewellers GiftVellumbe used immediately without purchasing? Once purchased, the Pascoes The Jewellers GiftVellumcan be used immediately. Does my Pascoes GiftVellumexpire? Yes it does. A Pascoes GiftVellumis valid for use for 24 months from the original stage of purchase. Can I redeem my Pascoes GiftVellumfor cash? No. Your Pascoes GiftVellummay be redeemed for Pascoes product only. Can I return product that was purchased using a PascoesSouvenircard? Yes, as long as you provide the Pascoes receipt or ExchangeVellumwithin 15 days of purchase. The goods must be in an unworn and new condition and will credit you with a new PascoesSouvenirCard. If the product is faulty we will meet our obligations under the Consumer Guarantees Act. What is the forfeit of purchasing a PascoesSouvenirCard? The only forfeit to you is the value you segregate to place on theSouvenirCard, and any relevant shipping financing for online purchases. What method of payment do you winnow for purchasing a GiftVellumonline? Pascoes accepts Visa and Mastercard for online purchases. What is the return policy on a PascoesSouvenirCard? PascoesSouvenirCards are not refundable. How do I redeem my Pascoes The JewellersSouvenirCard? You may redeem your GiftVellumonline or in any of our 39 nationwide stores. Click here for Store Locations. How do I know what the wastefulness is on my PascoesSouvenirCard? You can trammels your GiftVellumbalance unendingly by visiting us in-store or online at Click here to trammels your balance. Can I use increasingly than one Pascoes GiftVellumto make a purchase? Yes. Do I have to spend the word-for-word value on my PascoesSouvenirCard? Your GiftVellummay be used to make purchases up to the misogynist value to spend. If you wish to make a purchase for an value that exceeds the misogynist value to spend, you simply need to pay the glut using flipside payment method. Who do I contact with questions well-nigh a PascoesSouvenirCard? You may visit one of our stores or email us on info@pascoes.co.nz and we will gladly wordplay any questions you may have. Can I send a personal message with a PascoesSouvenirCard? Yes, we can include a short message with your vellum when we send it directly to your chosen recipient. You can teach us of your message during check-out for online orders, or when you undeniability us for telephone orders. Please be enlightened that James Pascoe Limited reserves the right to refuse any message it believes to be inappropriate. Will I be charged any fees if I don't use my Pascoes GiftVellumfor an extended period of time? Pascoes does not tuition service fees for any unusedSouvenirCards delivering a balance. Membership What benefits do I receive if I wilt a member? You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!). How do I wilt a member? It's easy to wilt a member by simply inward your details online.  Click here  to create your membership account. How do I transpiration my details? By waffly your details on-line, email us at info@pascoes.co.nz or undeniability us on (09) 377 8351. Can I still be a member and not receive emails? Yes you can, when you sign up just unclick the tick at the marrow of the page when you sign up, or you can click the unsubscribe link on any email you receive from Pascoes The Jewellers. What if I no longer wish to be a member? You can hands unsubscribe by clicking on the unsubscribe link at the marrow of any of our emails. Do you pass my details onto anyone else? Your privacy is important to us. The details you provide us will be held confidentially, and may be used to send offers we think may be of interest to you. You may email us at info@pascoes.co.nz to transpiration your details or to be removed from our emailing list. Online Store Can I purchase goods and send them to someone as a gift? Yes. Simply enter a message for the souvenir vellum withal with the souvenir recipients name and wordage write and we'll do the rest. How does my jewellery arrive? Every purchase from Pascoes online website comes beautifully packaged in a Pascoes box and stylish Pascoes pouch. Perfect for a souvenir or a treat for yourself. What paperwork is included when sending goods to a souvenir recipient? A packing slip is included, souvenir vellum message (if applicable) and any other related documentation. However no prices are visible on the on any of the paperwork. What credit cards do you winnow for online purchases? Pascoes The Jewellers accepts Visa and Mastercard for online purchases. We moreover offer Oxipay. How much does wordage cost? Standard (1-3 days): FREE wordage for any order $50 and over. $5.00 freight tuition for all other orders. How do I know what the status is of my order? Once we have received your order, we will email confirmation to you. Then once your order is picked and ready for dispatch, we will email you with a track and trace number. You may not be worldly-wise to view this on the courier post track and trace site until without 5pm. Can I have goods sent to an overseas address? We do not currently stimulation orders to addresses outside of New Zealand What if I cannot find what I am looking for? Use the search box to type in a key word for the items your are looking for or alternatively contact your local store. Click here for store locations. How do I find out increasingly information well-nigh a product? Please phone or visit your local Pascoes The Jewellers store. Alternatively you can email us at info@pascoes.co.nz Do you provide a souvenir mart service? Yes. The souvenir recipient may mart goods at any of our stores within 15 days of purchase. The packing slip or invoice will need to be provided and the goods must be in their original packaging and condition. What do I do if I have forgotten my password? We can send you a reminder of your password to you by email. Click here if you have forgotten your password. How do I find the product online that I have seen in the latest catalogue? Each of the products in the catalogue have 7 digit lawmaking next to them, type this in the search field and the item you are looking for will appear. If it does not towards this could be due to the item stuff sold out. For remoter assistance please contact your local Pascoes store during merchantry hours. Click here for store locations. How long will it take for my order to arrive? You order will be dispatched within 1-5 merchantry days. Do you alimony a history of my orders and if my details transpiration is this history lost? Yes we maintain a history of your orders and your details will not be lost should your details transpiration i.e. email address. How do I return something I have purchased online? At Pascoes, we proudly stand overdue our product and have washed-up so for over 100 years. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure. What do I do if the item is damaged when it arrives? At Pascoes, product is thoughtfully checked and securely packaged surpassing leaving our Distribution Centre, however in the unfortunate instance that item(s) are damaged in transit please view our returns policy at www.pascoes.co.nz/returns-policy

 Can the parcel be left on my door step if I am not home? Sorry, no.  We operate a secure order process from start to finish, and all our deliveries are based on obtaining a signature at the time of delivery.  Our courier drivers will not leave a parcel at your doorstep if no one is worldly-wise to sign for it, they will leave a vellum to call. If you have requested an "Authority to Leave" by Courier Post, you will be responsible for the security of this item, and Pascoes The Jewellers will not refund or replace. Not a Member of the Pascoes Club? Sign up today... Join the Pascoes Club and enjoy special benefits including sectional offers and sale notifications. Join now Need Some Help?TrammelsGiftVellumBalanceSouvenirCards Frequently Asked Questions Find a Store Contact Us Returns Policy Privacy Policy Product Guides Gold Buyer’s Guide Diamond Buyer’s Guide Watch Movements Watch Care Guide Water Resistance Shop Jewellery Watches Mens Giftware PascoesWell-nighCareersWordage& Freight Privacy Policy Contact Us Not a Member of the Pascoes Club? Sign up today... Join the Pascoes Club and enjoy special benefits including sectional offers and sale notifications. Join now © Pascoes 2014 - 2018